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What is EasyContact?
EasyContact is an email marketing tool that allows users to create and send graphically rich and compelling HTML emails in just a few simple steps. Combining professional-looking HTML email templates with campaign management tools, EasyContact provides an enhanced option for users to communicate with their customers.
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How does EasyContact work?
EasyContact is a web-based application that allows you to create and launch email campaigns. No software needs to be downloaded or installed on your computer. Please be aware that EasyContact is not to be used for Spamming purposes.
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Why would I choose EasyContact over other email marketing solutions?
EasyContact is easy-to-use, even for users who have no HTML experience or those who have never sent email marketing campaigns before. The email Wizard will guide you through the process of setting up an account, creating a campaign, managing the contact list and publishing an email. We also offer a Free Plan —
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Do I need to know HTML to create an email?
No. The application is based on a simple step-by-step process allowing you to create an email and set up a mailing list without any knowledge of HTML.
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Does EasyContact offer a free trial?
EasyContact offers a service that’s better than a free trial. It’s called the Free Plan, and as long as you send 100 or less email newsletters a month, EasyContact is free. You can have multiple campaigns or just one as long as the total number of sent newsletters is 100 or less per month.
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In what circumstances will I be required to provide credit card information?
If you sign up for the FREE PLAN you will not be required to provide your credit card information unless you exceed the maximum of100 recipients in a single month. If you exceed this limit you will be prompted to provide your credit card information and will be charged $6.95 per campaign. If you don’t send any further campaigns you will not be charged.
If you sign up for the FLEX PLAN you will be prompted for your credit card information when you send your first campaign.
If you sign up for the UNLIMITED PLAN you will be prompted to provide your credit card when you sign up.
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How do I set up my EasyContact account?
It is easy to set up your EasyContact account. Our email Wizard will help you through the easy step-by-step process. Simply:
1. Add your email address from which you intend to send your email campaigns from
2. Enter your company contact information (phone number, address, email address etc.)
3. Start creating email campaigns
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How do I import my list from Outlook?
When importing contacts you must ensure the list is in a suitable file format, EasyContact accepts .csv (Comma Separated Values).
To export contacts from Outlook:
Open Outlook and click ‘File’, select ‘Import and Export’. Next you need to select ‘Export to a File’, choose “Comma Separated Values (Windows)”, next choose the location where you would like the file saved to, click ‘Do Import Duplicate Items’, pick ‘Contacts’ from the drop down that will appear showing your tree structure of folders then click ‘Next’.
Now your file is ready to be imported into EasyContact. To do this click on ‘Browse’, and select the CSV file on your computer that you wish to upload, then click the ‘Upload’ button.
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What happens to my list after I upload it?
Your contact list is safely stored on our servers, protected by the best firewall and security measures available and only you will be able to access it with your login and password. EasyContact will never share, rent or sell your list.
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Can people automatically unsubscribe from my list?
Yes. Our process is automated, so a person can simply click the 'unsubscribe link’ in the footer of your email and they will be automatically blocked from future emails.
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What is a campaign?
A campaign is a newsletter sent to one or more contacts at one time.
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How do I schedule a campaign?
To send a campaign, indicate the date and time that your email should be sent and enter the subject line you want your subscribers to see.
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Do you provide information on bounced emails?
Yes. We have a bounce management feature that allows you to see if any of the email addresses you have sent emails to have bounced. You can then easily delete them from your contact list.
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Can I send emails using any email address?
Yes. EasyContact enables you to use any email address to send an email campaign from.
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How many contacts can I have?
Unlimited. You can have an unlimited amount of contacts in your EasyContact account. However, there is a limit of 10,000 recipients in a single campaign. There are some conditions that address the use of EasyContact for the purposes of spam and other types of inappropriate email marketing activities. Please consult the End User License Agreement for details.
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What is FLEX Pricing or Pay Per Campaign Pricing?
Flex pricing is great new way to pay for email marketing. Customers who send out one campaign a month, a quarter or less frequently were looking for a plan that didn’t have monthly fees. So, Deluxe introduced the FLEX Plan (Pay Per Campaign pricing). You only pay a nominal amount each time you send an email campaign. For example, if you send four newsletters a year, you are only charged for those four newsletters.
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Is there any limit on the number of recipients I can have in a single campaign?
Yes. 10,000 is the limit on the number of recipients in a single campaign. There are some conditions that address the use of EasyContact for the purposes of spam and other types of inappropriate email marketing activities. Please consult the End User License Agreement for
details.
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How will I pay for the FLEX PLAN Pay Per Campaign service? How do I pay?
You won’t incur any charges until you are ready to send your first campaign. Once you’ve created and scheduled your first campaign you will be prompted to enter your credit card information. If your campaign is going out within the next 12 hours your card will be charged immediately. If you have scheduled your campaign to be sent out later than 12 hours your credit card will be charged at the time your campaign is scheduled to be sent out.
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What is Intelli-Read? What is READ reporting?
Intelli-Read allows you to see how many people read your email and the amount of time it was read. However, Intelli-Read data is not available from some email systems.
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What is the Free Plan?
What is Free Email Marketing?
How does the Free Plan limit of 100 emails work?
The FREE PLAN allows customer who send 100 or fewer email newsletters per month to use EasyContact for free. You can send multiple campaigns as long as the total number of sent email newsletters for a given month does not exceed 100.
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What is the Unlimited Plan? How does the billing work?
The unlimited plan allows customers to send out unlimited campaigns to unlimited recipients for a low monthly subscription fee.
Please note that Deluxe strictly enforces the Spam Policy and End User License agreement. Any party conducting campaigns that constitute SPAM will have their EasyContact service suspended. Campaigns are limited to 10,000 contacts or less per campaign.
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How do I change pricing Plans in EasyContact?
You can change pricing plans at anytime.
To change plans:
Use the “Create a Newsletter” wizard to create your newsletter. When you get to the “Choose Contacts’ page, click on “Change Pricing Plan” in lower right. Your current plan will be checked. Click on one of the other plans and click “Apply”.
If you are changing from the UNLIMITED plan, you will be billed for the “used” portion of the month at the end of the billing period.
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Will EasyContact work with my internet browser?
EasyContact works best with Internet Explorer 6 and up, as well as with Firefox 2.0 and up.
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To enjoy the full benefits of email marketing,
Find out more about our Pay Per Campaign pricing.
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